A produce trader's reputation is built and lost in the last forty-eight hours of the journey. We run four service patterns; we refuse a fifth.
Logistics is not a strength we boast about. It is the floor of a curator's promise — if the fruit does not arrive at the cabinet in the condition the catalogue described, the catalogue is a lie. So we are particular about lanes the same way a sommelier is particular about temperature. What follows is the four ways we move things, by season, with the freshness window each one supports.
The shortest service in the catalogue and the one the herbs depend on. Cut at dawn at the field, on the seven a.m. truck to Cairo cargo, on the late-afternoon belly-freight flight to Schiphol, on the cool-truck to a Dutch wholesaler before the next dawn. The cold chain runs at +4°C from the field, end to end. We do not break it.
The workhorse. Pre-cooled at the El-Bostan or Ismailia packhouse to bring the pulp temperature down before the box closes. Reefer trucked to Damietta or Alexandria, container loaded under a temperature seal, sea-freighted to Rotterdam, road to the buyer's DC. Nine days, on average, between packhouse and the cabinet. We track the in-container temperature log on every shipment and we share the file before the buyer asks.
A separate container, a separate cold chain, minus eighteen. The strawberry IQF, the artichoke heart, the molokhia, the okra, the mango cheek, the diced onion all share this service. Once a week, into Rotterdam, on to a frozen DC. Steady, repeatable, the technical achievement is in the freezing line at the packhouse rather than the lane.
The seed potato, the breeders' seed, the dairy cultures, the greenhouse film, the drip tape. Mixed cargo: a chilled reefer for the cultures and the seed, a dry container for the tape and film. Sailing once a fortnight from Rotterdam to Alexandria, then road-haul to the receiving co-operative or greenhouse. EU plant passport on the potato; ISTA on the seed; phytosanitary on the cultures.
A lane we use selectively. Freeze-drying capacity in Egypt is limited and slow; freeze-drying in Gdańsk is fast, organic-certified, and on the route. For the dried hibiscus, the chamomile, occasionally a freeze-dried strawberry powder for the dairy trade, we route the fresh through a Polish processor and re-export. Adds five to six days and a documentation layer; we use it when the product justifies it. We will tell a buyer when it is on the route and when it is not.
A reefer fails its temperature log. A flight is delayed by twenty hours. The pre-cooler at the packhouse trips a fuse on the morning of a Festival cut. These things happen. We run a small ops desk in Cairo and a sister in Haarlem with someone reachable each hour the produce is in transit. When a shipment moves outside its window we will tell you, not the third-party tracking page.
The discipline of the lane is the discipline of the catalogue. Five things we are asked for and refuse, and the one-line reason for each.
If you have a lot in the catalogue that requires a service we have not described, write to the desk and we will tell you whether we can. Sometimes the answer is yes with a caveat. Sometimes it is no, with reasons. We try not to charge for the conversation.